Returns & Refunds Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original packaging.

To initiate a return, please contact us at support@shop-levora.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Once we receive the details of your issue, we will offer either a refund or a replacement product, depending on the circumstances.

Refunds

We will notify you once we have received and inspected your returned item. If your refund is approved, it will be issued automatically to your original payment method.

Please note that it may take several business days for your bank or credit card provider to process and post the refund.

IMPORTANT: Sale items are non-refundable and cannot be exchanged.